Privacy Policy

1.1 Information You Provide

We collect information that you voluntarily provide when using our services:

• Account Information: Name, email address, password, phone number, profile picture, and language learning goals
• Payment Information: Billing address, payment card details (securely processed through third-party payment processors)
• Profile Data: Language proficiency level, learning preferences, timezone, and availability
• Communications: Messages with tutors, customer support inquiries, and feedback
• Lesson Content: Notes, homework, progress reports, and lesson recordings (with consent)

1.2 Automatically Collected Information

We automatically collect certain information when you use our platform:

• Usage Data: Pages visited, features used, lesson history, and time spent on platform
• Device Information: IP address, browser type, operating system, device identifiers
• Location Data: General location based on IP address (for timezone and tutor matching)
• Cookies and Similar Technologies: See Section 5 for details

We use your information for the following purposes:

• Provide Services: Facilitate lessons, match you with tutors, process payments, and deliver customer support
• Improve Platform: Analyze usage patterns, optimize features, and enhance user experience
• Communications: Send lesson reminders, platform updates, promotional offers (with your consent)
• Safety and Security: Prevent fraud, enforce terms of service, and protect user safety
• Legal Compliance: Comply with applicable laws, regulations, and legal processes
• Personalization: Customize your experience and recommend suitable tutors

We may share your information in the following circumstances:

3.1 With Your Tutors

We share relevant information with your chosen tutors to facilitate lessons, including your name, learning goals, and lesson history.

3.2 Service Providers

We work with trusted third-party service providers who assist with:

• Payment processing (Stripe, PayPal)
• Video conferencing (Zoom, custom video solution)
• Email communications (SendGrid, Mailchimp)
• Analytics and performance monitoring
• Cloud hosting and storage

3.3 Legal Requirements

We may disclose information if required by law, court order, or to protect our rights, safety, or property, or that of our users.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for data transmission
• Encrypted storage of sensitive data
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements
• Secure payment processing through PCI-DSS compliant providers

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

We use cookies and similar technologies to enhance your experience:

5.1 Types of Cookies We Use

• Essential Cookies: Required for platform functionality and security
• Performance Cookies: Help us understand how you use the platform
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with consent)

5.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect platform functionality.

Depending on your location, you may have the following rights:

6.1 General Rights

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your information (subject to legal obligations)
• Portability: Receive your data in a portable format
• Objection: Object to certain processing activities
• Restriction: Request restriction of processing

6.2 GDPR Rights (EU/EEA Users)

If you are in the European Union or European Economic Area, you have additional rights under GDPR, including the right to lodge a complaint with a supervisory authority.

6.3 CCPA Rights (California Users)

California residents have rights under the California Consumer Privacy Act (CCPA), including the right to know what information is collected and sold, and the right to opt-out of sale.

6.4 Exercising Your Rights

To exercise any of these rights, please contact us at privacy@ahoraspanish.co.uk. We will respond to your request within 30 days.

7. Children's Privacy

Our platform is intended for users aged 13 and older. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected information from a child under 13, we will take steps to delete such information promptly.

For users aged 13-17, we recommend parental supervision and consent before using our services.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions for certain jurisdictions
• Other lawful transfer mechanisms as applicable

9. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Account information: Until account deletion plus 90 days
• Payment records: 7 years for tax and accounting purposes
• Lesson history: Until account deletion or upon request
• Communications: Until account deletion or resolution of inquiry

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Displaying a prominent notice on our platform

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: